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Righting a mistake, when the customer is already very happy, however, shows an absolute commitment to customer service...and a great deal of honesty.
Customer Gary Menzies explains:
"I had been to Papa's Pizzas several times and enjoyed great service before deciding to celebrate my son's graduation in their function room.
The night of the celebration was a great success with the guests commenting on the quality of the food and the service. There were a number of guests who were usually pretty fussy about these things, so it was very pleasing to know everyone had a very enjoyable time.
At the end of the night when it came to paying the bill I did think that the drinks bill may have been a bit steep but my son in-law who does a lot of corporate entertaining assured me it was quite reasonable, so a great night was had by all.
The next day I received a call on my cell phone and to my surprise it was Gail the owner of Papas, telling me that I had been overcharged for the drinks and I had a $540 refund. She explained they had a new junior barman serving at the function and he had accidently charged each glass as a bottle.
I was flabbergasted as, in this day and age regretfully, I cannot think of many businesses that would return this substantial amount of money to an already satisfied customer. Thank you once again Gail."
Congratulations to Gail Hunter of Papa's Pizza Restaurant: a worthy winner of an ASB Awesome Service Award.
61 Sandringham Road, Kingsland, Auckland
Phone 849 4501
www.papas1.co.nz