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Staff need to get to the bottom of the problem quickly, and then talk through the solution with a usually stressed customer on the other end of the phone.
This was the case when Kim Malone phoned the helpdesk at MYOB and found the calming influence of Janelle Stokes.
Kim explains.
However recently I had an amazing experience when I phoned the MYOB helpdesk and found myself speaking to Janelle.
In the process of rolling my software program into the current year, the screen saver activated, interrupted the roll-over and completely corrupted my files.
I was devastated. I had less than one hour before the shareholders of the company were arriving for a meeting and were expecting me to provide them with accounts. Janelle was truly awesome.
She helped me locate the backup, and took me through the entire restore over the telephone.
I have to say that when I called I was in panic mode, but nothing was too much trouble for her and within a very short space of time she had me back up and running again.
This would have to be, without a doubt, the best helpdesk assistance I have ever received. Awesome service. Thanks Janelle! "
Congratulations to Janelle Stokes of MYOB: A worthy winner of an Awesome Service Award.
http://myob.com
MYOB General Manager, Julian Smith is thrilled that Janelle has been recognised for her exceptional service and support.
"At MYOB, great service is a really important part of what we do to support Kiwi Businesses and we invest a lot in training and coaching our staff about quality and how to really serve our clients.
The Awesome Service Awards are a fantastic initiative to celebrate businesses that go the extra mile to serve their customers and we're honoured that MYOB has been recognised"
Janelle Stokes receives her Awesome Service Award
certificate from MYOB Global CEO Tim Reed