Name	Sophie Ward
	Position	Sales Assistant
	Company	Brownies Mattress Direct
The power of great customer service can sometimes be underestimated. But often it can be the difference in making a sale - and customers going elsewhere. This was the case for Glen and Louise Combe of Christchurch when they went shopping for a bed for their toddler at Brownies Mattress Direct. Glen Combe explains: "It may sound simple but this young lady was so well informed on beds that there was nothing she could not answer. Her whole approach and the manner she spoke showed she loved her job and was more than willing to spend time with the customer. My wife and I both went in separately and she did not mind going over the same information with me as she did with my wife. It is really is refreshing to see this level of efficiency and service. We went to a number of other outlets - but in the end it was her level of service and care that stood out and the reason we decided to purchase the bed from Brownies Mattress Direct." Congratulations to Sophie Ward on winning an MYOB Awesome Service Award! www.browniesdirect.co.nz